Please allow 24 hours for your refill request to be reviewed, filled and available for pick-up. If for some reason we cannot process the refill, one of our care team members will contact you. For safety, we review your pet’s records before refilling any orders.
Also for your pet’s safety, we no longer approve prescription requests from third-party online pet medication retailers like Chewy.com or 1-800-Pet-Meds. You can read more about our reasons for this policy on our blog.
We understand that convenience is important to our clients, so you are welcome to order medications online for home delivery through our trusted online pharmacy partner. If you still prefer to use a third-party online pharmacy, please call us and we will prepare a written prescription that can be picked up during business hours.